Terms & Conditions
Conditions of Use
When purchasing at C.oncrete Raw you automatically accept the terms and conditions stipulated below. Consequently, we recommend that you read the terms through carefully before purchasing. If you do not agree to be bound by these conditions you may not use or access this Website.
You are provided with access to this website in accordance with these conditions and any orders placed by you must be placed strictly in accordance with these conditions.
You warrant that:
The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and You will notify us immediately of any changes to the Personal Information by contacting us by e-mail. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.
Purchase of products
C.oncrete Raw only offers products designed and created by us, so that every piece that we create is unique. Any voids, imperfections or differences in appearance are due to the nature of materials used during the production process, so please consider your purchases carefully. Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions, and prices of products appearing in our shop are correct at the time when the relevant information was entered into the system.
All measurements are given in centimeters and are taken from the maximum points of measurement unless otherwise stated. The weight of the products are given in kilograms and state the approximate weight estiamted for each product.
In order to purchase products at C.oncrete Raw you must fill in your personal information and payment information. Once your order has been placed you will receive a confirmation email. When your purchase has been accepted and the article is registered in our stock, you will receive a shipping confirmation stating your personal parcel number/ tracking number. That way, you will always be able to track your order.
Since our products are made by us, they may not be held in stock at all time. If your order is required to be made you will be e-mailed likely dispatch date. This applies to all custom made products as well. As your product is shipped from our warehouse we will send you a dispatch confirmation email.
We reserve ourselves the right to refuse the order acceptance in the following circumstances :
- The product you ordered being unavailable from stock.
- Our inability to obtain authorization for your payment.
- The identification of a pricing or product description error.
- You not meeting the eligibility to order criteria set out in the main Conditions of Use.
All prices are stated in pounds sterling at the current rates and are correct at the time of entering the information into the system. The total cost of your order is the price of the products ordered plus delivery charges as set out below. Orders shipped outside the European Union are exclusive of VAT and it is the responsibility of the customer to deal with any taxation issues.
Payment can be made by any of the methods below and payment will be debited and cleared from your account prior to despatch of orders.
We accept the following payment methods processed securely by PayPal:
- Visa Credit payments, Visa Debit payments, Visa Electron payments, Master Card payments, Maestro, American Express and Solo card payments.
All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorize payment to us, we will not be liable for any delay or non-delivery.
All items remain the property of C.oncrete Raw until paid for in full.
Refusal of transaction
We reserve the right to withdraw any products from this shop at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
To be eligible to purchase products on this website and lawfully enter into and form contracts on this website under English law you must:
- Register by providing your real name, phone number, postal/delivery address, e-mail address, payment details and other requested information
- Be over 18 years of age
- Possess a valid credit or debit card issued by a bank acceptable to us
By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions
Security/ Data Protection
When you place an order on concreteraw.com you will be asked to provide your name, address, telephone and email. C.oncrete Raw is responsible for the safe storage of this information. Your privacy is very important to us. We respect your privacy and will never misuse or sell your information to any third part. Therefore all information is strictly confidential and is treated with the highest respect according to the consumer and data protection legislation.
Cookies are used on this site in order to improve your experience of the site. The cookie identifies your computer and allows the site to remember your personal settings giving you a better user experience. Cookies are also used for statistical purposes. You can set your browser to notify you when a cookie is to be activated. This enables you to reject usage of this cookie or to tell your browser to erase the cookie at the end of your visit. The web shop cannot be used if cookies are disallowed.
All content on this website is owned by C.oncrete Raw. You cannot use photos, text, graphic or any other content without written permission from C.oncrete Raw.
Colours and pictures
We cannot guarantee that the colours seen on the screen match 100% with the colours in real life. This depends mainly on your resolution on your device, from which you are visiting our site.
In case of force majeure all C.oncrete Raw obligations are exposed. A contract between you and C.oncrete Raw can in these cases partially or fully be canceled by both you and C.oncrete Raw. Force Majeure applies in the event of war, revolution, civil war, insurrection government actions, strike, lockout, blockade, natural disasters or other similar events where C.oncrete Raw doesn't have any kind of impact. We will make every effort to comply with our agreements and to cope with the problem as soon as possible.