C.oncrete Raw offers worldwide shipping to most countries. All goods are sent from our warehouse in Poland. Relevant shipping charges will appear from the order confirmation before you pay. Note that when ordering more than one item, your order may not be shipped in one container together. We ship all orders as priority mail which makes it possible to track and trace the parcel. The goods are insured in transit and we kindly ask you to check the contents of the parcel upon receipt. We carefully pack goods in protective boxes or tubes to secure that products will arrive in perfect condition. However, if the content is damaged upon receipt, please report this to us via e-mail at: firstname.lastname@example.org immediately, or at the latest 2 days after receipt.
Damaged or faulty items:
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us at: email@example.com. Please include as many details as possible including your order documentation as well as some pictures if there is something wrong with the product. You can either have a new product sent, a discount or return the product for a refund. This will be decided from case to case. If your claim is valid we will cover your shipping expenses for returning the item to us. Please provide us with documentation for your expenses. The items are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent (any further) damage to the products or boxes. Please retain receipts and tracking codes as a proof of sending the items back.
The delivery guidelines below are approximations and not a guarantee of delivery within the stated time.
- UK: 5-7 working days
- Europe: 5-10 working days
- Northern America: 7-15 working days
- Australia and Oceania, Asia: 14-22 working days
Please note that when shipping to outside of Europe, the order will have to go through the customs authority for clearance - this is not included in the approximate delivery time.
Returns and exchanges
Products bought from C.oncrete Raw are fully returnable within 14 days upon receipt. The goods must be returned unused and in the same condition as they were upon receipt, in the same packaging or a similar protective box. Returns and exchanges happens at your own risk and expense, and is to be handled by you. You have 14 days to return the goods. If you wish to return your order, please contact us by email with your order number and the reason for returning. Please contact us at firstname.lastname@example.org before sending back the goods, and we will provide you with directions for return. Please note that expense for the return shipment is paid by you. When we have received the goods and approved the return, we will transfer the purchase amount to your account within 5 days. Please remember to keep your post office receipt as a documentation that the goods have been sent.